Return and Refund Policy:

• We offer hassle-free returns within 7 days from the date of delivery. An additional 7 days are provided for the returned product(s) to reach us.
• Reverse pick-up services are available at no additional cost, subject to your pin-code being serviceable.
• If the courier company is unable to pick up the shipment after two attempts, you will need to send the product(s) back to our company address.

Refunds for Prepaid Orders:

• Refunds for prepaid orders or online payments made on our website will be processed within 7 days after we receive the return.
• The refund amount will be credited to your bank account within a reasonable period of time.
• Please note that shipping charges are non-refundable for both COD and prepaid orders.

Refunds for COD Orders:

• For COD orders, a coupon code with the same value as your order will be provided within 5 working days from the day of return pickup.
• The coupon code can be used within 1 year from the date of issuance.

Condition of Returned Products:

• Please ensure that the product(s) being returned are in the same condition as they were shipped.
• We will not provide a refund if the products are returned in poor condition or have been clearly damaged.

 Self-Shipping for Returns:

• If your pin-code is non-serviceable for reverse pick-up, you are responsible for shipping the product(s) back to our company address.
• Please securely pack the items to prevent any loss or damage during transit.
• Ensure that you mention the ORDER ID and registered mobile number on the packaging.
• Once we receive the product(s), we will initiate a refund to your bank account for prepaid orders. For COD orders, a refund will be provided in the form of a coupon code.

Damaged or Defective Products:

• In case you receive a damaged or defective fashion product, please contact our customer support team within one day of delivery.
• Provide order details, along with a description and supporting evidence (such as photographs) of the damage or defect.
• Our customer support team will assess the situation and guide you on the return, exchange, or refund process.

Customer Support:

• For any issues, you can contact our customer support portal, email us at [email protected]
• You can also reach us or whatsapp at +91 85919 20127.
• Our customer support operates from Monday to Saturday, 10 am to 6 pm. All queries will be addressed promptly, and pending queries will be resolved the next day.

Terms and Conditions:

• Please provide accurate bank account details for refunds. We will not be responsible for any errors in the information provided.
• If you receive an SMS or email stating that the order has been delivered but you have not received it, please contact us within 24 hours.
• You are obligated to take utmost care of the product(s) while they are in your possession.
• If you believe that the product(s) received do not meet the required standards, please contact us within 1 day of receiving the product(s).
• Upon receiving the returned product(s), we will examine them and notify you of your refund eligibility via email within a reasonable period, aiming to process the refund as soon as possible and, in any case, within 30 working days from the day. We confirm to the customer via e-mail that they are entitled to a refund.
• We reserve the right to modify or update this return and refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.