FAQ:

Q: How can I place an order on your website?
A: To place an order, simply browse our collection on https://www.wohofashion.com, select the desired item, choose the size and colour (if applicable), and click on the “Add to Cart” button. Follow the on-screen instructions to complete the order process.

Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, net banking, UPI, and mobile wallets. We also offer cash on delivery (COD) for select locations. All transactions are encrypted and secure.

Q: What are your shipping charges and delivery times?
A: Shipping charges may vary depending on the delivery location. We offer free shipping on orders across all locations in India. Our standard shipping time is typically 3 to 7 business days depending on the destination. However, please note that delivery times may vary depending on your location and any unforeseen circumstances.

Q: Can I track my order after it has been placed?
A: Yes, you can track your order by logging into your account on our website. Once your order is shipped, we will provide you with a tracking number that you can use to monitor the status of your shipment.

Q: What is your return/exchange policy?
A: We have a hassle-free return/exchange policy. If you are not satisfied with your purchase, you can initiate a return or exchange within 7 days from the date of delivery. Please refer to Refund & Returns policy page on our website for detailed instructions.

Q: Are there any size guidelines available?
A: Yes, we provide detailed size charts for each product to help you choose the right fit. You can find these charts on the product page itself. If you need further assistance, you can reach out to our customer support team.

Q: Do you offer any discounts or promotions?
A: Yes, we frequently offer discounts, seasonal sales, and promotional offers. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest deals and offers.

Q: What if the item I received is damaged or defective?
A. We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact our customer support within one day of delivery, and we will assist you in resolving the issue. We may request photos or additional information to assess the problem and provide an appropriate solution.

Q. Can I cancel or change my order after it has been placed?
A. We strive to process and ship orders quickly. If you need to cancel or make changes to your order, please contact our customer support as soon as possible. While we cannot guarantee cancellations or modifications, we will do our best to accommodate your request.

Q. How do I care for and wash my products?
A. We recommend following the care instructions provided on the product’s wash care label and product description. In general, most items are to be hand washed. Always avoid using bleach or harsh chemicals unless specified.

Q. What is your privacy policy regarding customer information?
A. We take customer privacy seriously and adhere to strict security measures to protect your personal information. We only collect the necessary data required to process your orders and provide you with a seamless shopping experience. We do not sell or share your information with third parties unless required for order fulfilment (e.g., shipping carriers). For more details, please refer to our Privacy Policy page.

Q: How can I contact your customer support team?
A: We are here to help! You can reach our customer support team by phone, email, or live chat. Our dedicated support representatives will be happy to assist you with any questions, concerns, or issues you may have. Our contact details are available on the “Contact Us” page of our website.

Q: Do you offer international shipping?
A: Currently, we only offer free shipping services within India. All international shipping will be charged based on the country and shipping address

Q: Are your products genuine and of good quality?
A: Yes, we take pride in offering genuine and high-quality products. Customer satisfaction is our priority, and we ensure that our products meet the highest standards.